Terms of Service

Last updated: 20 April 2026

1. The Service

ARC Ready helps Australian Refrigerant Trading Authorisation (RTA) holders record, organise and download their quarterly refrigerant activity. The Service produces a PDF summary of the data you enter; it does not submit anything to the ARC on your behalf.

2. Your account

• You must provide accurate sign-up information and keep your login details secure.
• You are responsible for all activity carried out under your account.
• One account is for use by a single business entity. Sharing credentials outside of your business is not permitted.

3. Free trial and subscriptions

• New accounts receive a free trial of limited duration. Full functionality is available during the trial.
• Paid subscriptions are billed in advance through Stripe, in Australian dollars, on the plan you select (monthly or yearly). Subscriptions renew automatically until cancelled.
• You can cancel at any time via the subscription portal. Cancellation takes effect at the end of the current billing period; you retain access until then.
• Refunds are not offered for partial billing periods. If you believe you have been charged in error, contact us and we will act consistently with Australian Consumer Law.

4. Your data and your responsibilities

• You retain ownership of the records you enter.
• You are solely responsible for the accuracy, completeness and lawful use of the information you record. ARC Ready performs basic validation but does not verify data against any external source.
• ARC Ready does not constitute legal, regulatory or compliance advice. You remain solely responsible for meeting your obligations under the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989, any ARCtick licensing conditions, and any other applicable law.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or to enter fraudulent, misleading or falsified records.
• Attempt to access another user's account or data, or to probe, scan or test the security of the Service without our written permission.
• Reverse engineer, decompile, scrape or bulk-extract the Service outside of the account-level backup feature provided to you.

6. Account deletion

You may request deletion of your account at any time from within the Service. When you do:

• Your account is marked for deletion immediately. Any active subscription is cancelled at the same time.
• Your data is retained for 30 days so the deletion can be reversed at your request. Email privacy@arcready.com.au within that window to have your account restored.
• After 30 days your account and the data associated with it are permanently deleted. Billing and tax records are retained for 5 years as required by Australian law.

7. Availability and changes

• We aim to keep the Service available but do not guarantee uninterrupted access. Scheduled and unscheduled maintenance may occur.
• We may change, add or remove features. We will give reasonable notice of material changes that reduce functionality you rely on.
• Pricing may change. We will give you at least 30 days' notice before a price change takes effect on your subscription.

8. Intellectual property

The Service, including its design, code, branding and documentation, belongs to Australiair Heating and Cooling Pty Ltd. Nothing in these Terms transfers that ownership to you. You are granted a limited, non-exclusive, non-transferable licence to use the Service while your account is active.

9. Disclaimer and limitation of liability

The Service is provided "as is". To the maximum extent permitted by law, and subject to consumer guarantees under the Australian Consumer Law which cannot be excluded:

• We make no warranty that the Service will meet your specific requirements, be error-free, or produce results that satisfy any particular regulator.
• Our aggregate liability to you for any claim connected to the Service is limited to the amount you have paid to us in the 12 months preceding the claim.
• We are not liable for indirect, consequential or special loss, including loss of profit, loss of data, or loss of goodwill, except where liability cannot be excluded by law.

10. Termination

We may suspend or terminate your access if you materially breach these Terms, if your payment fails after reasonable follow-up, or if we are required to do so by law. Where reasonable, we will give you an opportunity to address the issue first.

11. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above and, for material changes, notify you in the Service or by email. Continued use of the Service after changes means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. The courts of Victoria have exclusive jurisdiction over any dispute arising from them, subject to any non-excludable right you have to bring a claim elsewhere under Australian Consumer Law.

13. Contact

Australiair Heating and Cooling Pty Ltd · ABN 56 636 072 341 · Victoria, Australia

Email: support@arcready.com.au (general) · privacy@arcready.com.au (privacy)